:root{--brick:#9b4f42;--brick-dark:#71382f;--burgundy:#4a2027;--teal:#2f817b;--ink:#241f1d;--muted:#756e69;--paper:#f7f4f0;--card:#fff;--line:#e6dfd8;--danger:#b43b35;--warning:#b87326;--shadow:0 14px 36px rgba(74,32,39,.08)}
*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;line-height:1.45}a{color:inherit;text-decoration:none}.topbar{height:76px;padding:0 4vw;display:flex;align-items:center;justify-content:space-between;background:rgba(255,255,255,.94);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:10;backdrop-filter:blur(14px)}.brand{display:flex;align-items:center;gap:12px}.brand-mark,.login-symbol{display:grid;place-items:center;color:#fff;background:var(--brick);border-radius:50%;font-family:Georgia,serif}.brand-mark{width:42px;height:42px;font-size:25px}.brand strong{display:block;letter-spacing:.16em}.brand small{display:block;color:var(--muted);font-size:11px}.topbar nav{display:flex;gap:24px;font-size:14px}.topbar nav a:hover{color:var(--brick)}.page{max-width:1440px;margin:0 auto;padding:38px 4vw 70px}.page-heading{display:flex;justify-content:space-between;align-items:end;gap:24px;margin-bottom:26px}.page-heading h1{margin:3px 0 0;font-family:Georgia,serif;font-size:38px;font-weight:500}.eyebrow{margin:0;color:var(--brick);font-size:11px;font-weight:700;letter-spacing:.16em;text-transform:uppercase}.muted{color:var(--muted)}.status-online{color:var(--teal);font-weight:700;font-size:13px}.status-online span{display:inline-block;width:9px;height:9px;border-radius:50%;background:var(--teal);box-shadow:0 0 0 5px rgba(47,129,123,.12);margin-right:8px}.metric-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:22px}.metric{min-height:128px;padding:22px;background:var(--card);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);display:flex;flex-direction:column;justify-content:space-between}.metric span{font-size:13px;color:var(--muted)}.metric strong{font-family:Georgia,serif;font-size:38px}.metric.accent{border-top:4px solid var(--brick)}.metric.urgent{border-top:4px solid var(--danger)}.metric.high{border-top:4px solid var(--warning)}.two-column,.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px;margin-bottom:22px}.panel{background:var(--card);border:1px solid var(--line);border-radius:20px;padding:24px;box-shadow:var(--shadow);margin-bottom:22px}.panel.compact{padding:0;overflow:hidden}.panel h2{font-family:Georgia,serif;font-size:24px;font-weight:500;margin:0 0 18px}.panel-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.panel-head h2{margin:3px 0 0}.panel-head>a{font-size:13px;color:var(--brick);font-weight:700}.queue-row,.health-row{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:15px 0;border-bottom:1px solid var(--line)}.queue-row:last-child,.health-row:last-child{border-bottom:0}.queue-row:hover .queue-name{color:var(--brick)}.queue-badges,.health-numbers{display:flex;align-items:center;gap:9px}.queue-badges>strong{font-size:20px;min-width:28px;text-align:right}.health-row>div:first-child strong,.health-row>div:first-child small{display:block}.health-row small,.health-numbers span{color:var(--muted);font-size:12px}.health-ok{color:var(--teal);font-size:12px}.badge{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;background:#efebe7;color:var(--muted);font-size:10px;font-weight:800;text-transform:uppercase}.badge.urgent{background:#f9dedc;color:var(--danger)}.badge.high{background:#f8ead5;color:#945914}.badge.normal,.badge.active{background:#e1f0ed;color:var(--teal)}.badge.low{background:#eeece9;color:#68615c}.message-row{display:grid;grid-template-columns:44px minmax(0,1fr) auto;gap:14px;align-items:center;padding:15px 8px;border-bottom:1px solid var(--line)}.message-row:last-child{border-bottom:0}.message-row:hover{background:#fbf8f5}.avatar{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#eee3dc;color:var(--brick-dark);font-family:Georgia,serif;font-size:20px}.message-main{min-width:0}.message-main>div{display:flex;align-items:center;gap:9px}.message-main span,.message-main small{color:var(--muted);font-size:12px}.message-main p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:5px 0 0}.message-main small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:3px}.message-meta{display:flex;align-items:center;justify-content:flex-end;gap:9px;color:var(--muted);font-size:11px;max-width:420px;flex-wrap:wrap}.message-meta time{white-space:nowrap}.campaign{padding:14px 0;border-top:1px solid var(--line)}.campaign>div:first-child{display:flex;align-items:center;gap:10px}.campaign-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:10px;margin-top:15px}.campaign-grid span{padding:12px;background:var(--paper);border-radius:10px;color:var(--muted);font-size:12px}.campaign-grid b{display:block;color:var(--ink);font-size:19px;margin-top:5px}.filters{display:grid;grid-template-columns:2fr repeat(4,1fr) auto auto;gap:10px;margin-bottom:18px}.filters input,.filters select,.login-form input{width:100%;border:1px solid var(--line);background:#fff;border-radius:11px;padding:12px 13px;color:var(--ink);font:inherit}.filters button,.login-form button,.button-secondary{border:0;border-radius:11px;padding:12px 17px;font:inherit;font-weight:700;cursor:pointer}.filters button,.login-form button{background:var(--brick);color:#fff}.button-secondary{display:inline-flex;align-items:center;background:#ebe5df;color:var(--brick-dark)}.result-count{font-size:13px;color:var(--muted)}.details{margin:0}.details>div{display:grid;grid-template-columns:130px 1fr;gap:14px;padding:10px 0;border-bottom:1px solid var(--line)}.details>div:last-child{border:0}.details dt{color:var(--muted);font-size:12px}.details dd{margin:0}.conversation{display:flex;flex-direction:column;gap:12px}.bubble{max-width:78%;padding:12px 15px;border-radius:16px;background:#f1ece7}.bubble.outbound{align-self:flex-end;background:#e2f0ed}.bubble small{color:var(--muted);font-size:10px}.bubble p{margin:5px 0 0;white-space:pre-wrap}.draft-panel{border-left:5px solid var(--teal)}.draft{white-space:pre-wrap;background:#eef6f4;padding:16px;border-radius:12px}.reason{color:var(--muted);font-size:13px}.empty{padding:20px;color:var(--muted);text-align:center}footer{padding:25px;text-align:center;color:var(--muted);font-size:11px}.login-body{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at top right,#eadbd2,transparent 42%),var(--paper)}.login-card{width:min(420px,100%);padding:38px;background:#fff;border:1px solid var(--line);border-radius:24px;box-shadow:var(--shadow);text-align:center}.login-symbol{width:66px;height:66px;margin:0 auto 18px;font-size:37px}.login-card h1{font-family:Georgia,serif;font-size:31px;font-weight:500;margin:5px 0}.login-form{display:grid;gap:14px;text-align:left;margin:25px 0}.login-form label{font-size:12px;color:var(--muted)}.login-form input{margin-top:5px}.alert.error{padding:10px;border-radius:10px;background:#f9dedc;color:var(--danger);font-size:13px}.login-card>small{color:var(--muted)}
@media(max-width:1100px){.metric-grid{grid-template-columns:repeat(3,1fr)}.campaign-grid{grid-template-columns:repeat(4,1fr)}.filters{grid-template-columns:repeat(3,1fr)}.filters input{grid-column:span 2}.message-meta{max-width:270px}}
@media(max-width:760px){.topbar{height:auto;padding:14px 18px;align-items:flex-start}.topbar nav{gap:12px;font-size:12px}.page{padding:25px 15px 55px}.page-heading{align-items:flex-start;flex-direction:column}.page-heading h1{font-size:31px}.metric-grid{grid-template-columns:1fr 1fr}.metric{min-height:105px;padding:16px}.metric strong{font-size:31px}.two-column,.detail-grid{grid-template-columns:1fr}.panel{padding:17px;border-radius:15px}.health-numbers{align-items:flex-end;flex-direction:column}.message-row{grid-template-columns:38px minmax(0,1fr)}.avatar{width:36px;height:36px}.message-meta{grid-column:2;justify-content:flex-start;max-width:none}.campaign-grid{grid-template-columns:1fr 1fr}.filters{grid-template-columns:1fr 1fr}.filters input{grid-column:1/-1}.bubble{max-width:92%}}